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nmitchell80
Joined: 10 Jan 2009
Posts: 12
Location: Sydney
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 Posted: Sun Jan 11, 2009 4:41 pm Post subject: Smart Art Club? |
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Hi there,
I'm Nicole from sydney.
I was wondering if any of you have had any experience with The Smart Art Club? I orded supplies from them almost a month ago and they only dispatched them on friday arvo. I'm quietly going crazy waiting. I've since placed 2 more orders but if they're going to take this long I'm thinking about cancelling them. There stuff is really inexpensive though and has a lot of brands I like... 
Anyway, nice to meet every one and hope to chat with more of you soon  |
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sunfire
Joined: 01 Mar 2008
Posts: 1430
Location: Toodyay
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| Posted: Sun Jan 11, 2009 7:34 pm Post subject: Re - Smart Art Club? |
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Hi, Welcome.  |
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nmitchell80
Joined: 10 Jan 2009
Posts: 12
Location: Sydney
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| Posted: Tue Jan 13, 2009 10:29 am Post subject: Re - Smart Art Club? |
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Thanks sunfire
I'm still waiting for my paint 
The site is http://www.smartartclub.com.au
I find it hard to believe none of you have purchased from them. There stuff is about 60% RRP
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Chrissy D
Joined: 12 Jan 2006
Posts: 1053
Location: Queensland
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| Posted: Tue Jan 13, 2009 10:14 pm Post subject: Re - Smart Art Club? |
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Hi Nicole,
Welcome.
Sorry haven't heard of the Smart Art Club, but than again I don't buy my supplies on line. Have you ordered from them before? If not, consider the time of year...very busy and could of close down for a week or two christmas/new year...try calling them and see why it has taken so long? |
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nmitchell80
Joined: 10 Jan 2009
Posts: 12
Location: Sydney
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| Posted: Wed Jan 14, 2009 10:47 am Post subject: Re - Smart Art Club? |
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Thanks for the suggestions
Guess what ?! My first order and a bit of my second order arrived today!
I'm so happy
I'm hoping it was just because of christmas/new year that it took so long. They are really really inexpensive.
Eg. 1liter atelier interactive gesso $13.95 smart art club
same item $19.95 the art shop
Atelier Interactive 1 lt acrylic series 3 $47.95 smart art club
same item $69.50 the art shop
Bit if a saving if you can stand to wait... |
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belle
Joined: 01 Oct 2006
Posts: 1016
Location: Newcastle
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| Posted: Thu Jan 15, 2009 8:32 am Post subject: Re - Smart Art Club? |
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| Sounds good, as long as their timing improves. |
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AvG
Joined: 17 Sep 2005
Posts: 1912
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| Posted: Thu Jan 15, 2009 3:43 pm Post subject: Re - Smart Art Club? |
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| and you need to factor in the club membership fee too, but sounds cheap enough if they stock what you like to use. |
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Tango
Joined: 06 Mar 2006
Posts: 1360
Location: Melbourne
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| Posted: Mon Jan 19, 2009 5:31 pm Post subject: Re - Smart Art Club? |
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Hi Nicole , yes I think you are right they are a lot cheaper than anyone else I've seen , I bought a 4ltr Atelier Gesso Primer which normaly retails for $78 [or $134 if you buy it in New Zealand  ] Smart Art Club sells for $48.95 and even with the packaging, handling and membership fee the price still only came to $66.43 and again even if you added the shipping cost which in my case would have been about $7.50 that would have made it still under $74, and I can still use the membership fee on other purchases..
Last edited by Tango on Mon Jan 19, 2009 9:04 pm; edited 1 time in total |
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greenfrog
Joined: 10 Feb 2006
Posts: 795
Location: Fairfield
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| Posted: Mon Jan 19, 2009 8:06 pm Post subject: Re - Smart Art Club? |
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I used to go past and have a sticky beak in there shop and buy stuff.
I haven't been past in a while, so not sure if they still allow the public to go in and browse. |
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Tango
Joined: 06 Mar 2006
Posts: 1360
Location: Melbourne
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| Posted: Mon Jan 19, 2009 9:01 pm Post subject: Re - Smart Art Club? |
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| Yes Greenfrog you can shop there or so the owner told me today when he hand delivered the 4ltr tub of Gesso to my place for no charge , it seems he lives in my area so dropped it off on the way home , how good is that |
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greenfrog
Joined: 10 Feb 2006
Posts: 795
Location: Fairfield
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| Posted: Tue Jan 20, 2009 3:38 pm Post subject: Re - Smart Art Club? |
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| Fantastic!! |
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nmitchell80
Joined: 10 Jan 2009
Posts: 12
Location: Sydney
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| Posted: Thu Jan 22, 2009 9:14 am Post subject: Re - Smart Art Club? |
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My last couple of orders have arrived much quicker than my first one.
I'm really happy with them.
I'll definately keep ordering with them.
Anyone can go look at their stuff and see the prices but you have to call and join to order. You don't need a credit card, they just add the membership fee to your first order. |
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Foxxc'sBaby
Joined: 25 Sep 2009
Posts: 3
Location: Horsham
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| Posted: Fri Sep 25, 2009 4:54 pm Post subject: Re: Smart Art Club? |
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| nmitchell80 wrote: | Hi there,
I'm Nicole from sydney.
I was wondering if any of you have had any experience with The Smart Art Club? I orded supplies from them almost a month ago and they only dispatched them on friday arvo. I'm quietly going crazy waiting. I've since placed 2 more orders but if they're going to take this long I'm thinking about cancelling them. There stuff is really inexpensive though and has a lot of brands I like...
Anyway, nice to meet every one and hope to chat with more of you soon |
I have found 'The Smart Art Club' to be misleading, unsatisfactory and disappointing. I am also waiting in almost excess of a month for my order. Previous to ordering I was guarranteed a delivery time of a 'couple of days' and a 'couple of days' on top of that if they didn't have stock.
Fair enough.
It so happened they were missing ONE tube of paint, so they held on to my whole order (alot of money's worth, especially for someone such as myself -a student) for a few weeks. Now I have gotten the single tube of paint and thats all.
After calling them I found the receptionist to be incredibly unhelpful and nasty. She assured me 'her boss' delivered them to my local post office 'personally'. Seeing as I've checked for any delivery that might even be invisible at the post office quite frequently to date, I asked her to be able to confirm this by calling the post office for which I'm still awaiting a reply.
Verdict: The business 'The Smart Art Club' are as cheap as their prices. Further, considering this order was to help me pass my VCE (folio due date in 6 days  ) I feel more so affected as a student I find myself almost betrayed. I am now spending more money, at double the initially-paid-prices, on all the same paints at my local (ridiculously expensive) art store tomorrow.
Ouch. |
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Devilbiss
Joined: 06 Jul 2007
Posts: 3214
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| Posted: Fri Sep 25, 2009 5:56 pm Post subject: Re - Smart Art Club? |
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Yes I think the smart thing to do would be to stay away from the smart art club.
I have heard so many similar stories.
Having to pay an annual fee to buy goods in the first place is wrong as it makes you think...well I have to keep buying from them now or that annual fee I paid is wasted.
I have had reasonable success with The Art Shop. |
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Foxxc'sBaby
Joined: 25 Sep 2009
Posts: 3
Location: Horsham
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| Posted: Fri Sep 25, 2009 6:08 pm Post subject: Re: Re - Smart Art Club? |
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| Devilbiss wrote: | Yes I think the smart thing to do would be to stay away from the smart art club.
I have heard so many similar stories.
Having to pay an annual fee to buy goods in the first place is wrong as it makes you think...well I have to keep buying from them now or that annual fee I paid is wasted.
I have had reasonable success with The Art Shop. |
Totally agree with the annual-fee idea, it's ridiculous! I hope there aren't many who will consider it! Especially as there are other, reasonably priced art stores out there who actually get their customer service standard at least at a respectable standard (oh and minus the fee).
Thanks for the reference for The Art Shop; will check them out
Anyway I've definately learn't my lesson. Still sh*tted over the fact I had to pay a packaging&handling fee, and, "We use Australia Post & Fastaway Couriers for shipping, ensuring that your products arrive on time, and ready for immediate use." ....what a joke. |
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