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gggraph
Joined: 25 Jan 2007
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 Posted: Sat Oct 11, 2008 12:21 pm Post subject: SuperArt 08 - Possibly useful information |
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I've started pulling out anything that may be of use to customers of Superart and repeating it in this thread so it can be found without trawling through all the other comments. Please post Superart comments to one of the other threads.
| lozza27 wrote: | I actually just went through the Consumer affairs website and filled out the paperwork but this is the person who responded to me if you want to email her direct.
Marcella Lobos
Project Manager Compliance and Enforcement
Consumer Affairs Victoria
Department of Justice
Level 19/121 Exhibition Street
Melbourne VIC 3000
Email: marcella.lobos@justice.vic.gov.au
Phone: 03 8684 6239 |
Last edited by gggraph on Mon Oct 13, 2008 1:02 pm; edited 2 times in total |
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gggraph
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| Posted: Sat Oct 11, 2008 4:18 pm Post subject: Re - Superart - Possibly useful information |
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Today Tonight story on SuperArt
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gggraph
Joined: 25 Jan 2007
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Location: In front of the Computer.
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| Posted: Sat Oct 11, 2008 4:18 pm Post subject: Re - Superart - Possibly useful information |
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Some information for credit card users
| olivia mohr wrote: | Some good news for those who purchased artworks via credit card.
Check out http://www.moneybuddy.com.au/credit-cards/transaction-disputes.html.
Essentially your financial institution will raise a dispute against the amount, "chargeback" the amount from the merchant, in this case, SuperArt, and rebate your account. There is a 90 to 120-day window, so for those who purchased in Melbourne, do this NOW.
This is part of the terms and conditions associated with use of your credit card, so if you are met with resistance by customer service, escalate to their team leader or manager, and/or threaten to report them to the Banking and Financial Services Ombudsman (BFSO). They are contactable on 1300 780 808, and their website is www.bfso.org.au.
This this link: http://www.cclcnsw.org.au/content/view/61/61/.
If it doesn't work, here is the information:
A “chargeback” is the name given for when your financial institution sends back a debit on your account to the merchant's bank. Your financial institution, the card operating scheme (for example, Visa) and the merchant all enter into an agreement with rules governing the credit card scheme. Under those rules, the financial institution can in certain circumstances chargeback a transaction within a specific timeframe. Some examples of those circumstances are:
When the transaction was unauthorised
The merchant did not deliver the goods or services to you
The goods or services were not as described.
The timeframe and the rules vary depending on the credit card scheme. It is important to remember that your financial institution has the right to chargeback, not you. Despite this, financial institutions are often willing to chargeback a transaction when you dispute it as long as you let them know straight away (so the chargeback can be made by the financial institution within the required timeframe under the rules).
You must dispute the transaction before the due date for payment of the credit card statement on which the disputed transaction appears. You may be able to dispute the transaction up to 90 days after it occurred but it is strongly recommended you do it as soon as possible in case a dispute arises as you may lose some of your rights after the due date for payment.
Chargeback's are useful in situations, for example, where the transaction was authorised but is now disputed because the goods or services were not delivered. For more information about a transaction that was never authorised, see Fact Sheet: Unauthorised Transactions .
How to request a chargeback
As you only have a certain amount of time to request a chargeback you should request it in writing as soon as possible.
Write to your financial institution (that issued your credit card) stating that:
You are requesting a chargeback of a transaction on your credit card
Give details of the transaction including the amount and the date
Give the reasons why you wish to chargeback the transaction.
Keep a copy of the letter. A sample letter for you to use is available at Sample Letter: To financial Institution Requesting a Chargeback .
What if the financial institution refuses to chargeback the transaction?
If the financial institution refuses to chargeback the transaction, you should make a complaint to an external dispute resolution scheme. The relevant schemes are:
Banking and Financial Services Ombudsman (Ph 1800 337 444 Toll Free). Also see Fact Sheet: Have a dispute you can't resolve with your credit provider?
Credit Union Dispute Resolution Centre (Ph 1800 624 241 Toll Free). Also see Fact Sheet: Have a dispute you can't resolve with your credit provider?
Financial Co-operative Dispute Resolution Scheme Ph 1300 139 220 or visit www.fcdrs.org.au for some credit unions and building societies. If the consumer's financial institution is not a member of an external dispute resolution scheme, the consumer may be able to make a complaint to the Consumer, Trader & Tenancy Tribunal (Phone: 1300 135 399 or visit www.cttt.nsw.gov.au). Seek legal advice on how to do this.
You should always lodge your complaint as soon as it is clear that you cannot resolve your dispute with your financial institution as time limits apply to your right to complain.
If you are unsure which scheme your financial institution belongs to, ask the complaints staff. The schemes above will also usually be able to point you in the right direction. |
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gggraph
Joined: 25 Jan 2007
Posts: 2061
Location: In front of the Computer.
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| Posted: Sat Oct 11, 2008 4:25 pm Post subject: Re - Superart - Possibly useful information |
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Chinese supplier to Superart (they volunteered this information.)
| SinoArt wrote: | I just found this subject. I am the supplier for Superart 08 from China!
I am so sorry for the poor performance of Superart.
If any one has any inquiry, you can conact me directly at henryma@yahoo.cn. Tks! |
| SinoArt wrote: | tks every one who contact me when you saw my last post!
Yes, I am the supplier for Superart, but in this forum, my purpose is the same: wish yr arts can be delivered to you without any further delay.
I also pushed Superart very hardly. And Superart is also working very hard now too, although they has some problems.
Do hope every one can get all their arts ASAP!!
I will update the development once available.
Tks for your accommodition in advance. |
| SinoArt wrote: | We are the hand made oil painting supplier from China with more than 100 artists. We can supply you our most competitive prices as well as our talent artists can creat most popular images for you.
If you are interested in art, you can try to contact me as bellows:
email: henryma66@yahoo.cn
Dongyang Global Wall Art Co., Ltd.
Pingchuan Road#252, Dongyang City,Zhejiang Province, 322100
Cell 13819946803
Tk for every one!
Looking for your inquiries.
Best regards,
Henry Ma |
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gggraph
Joined: 25 Jan 2007
Posts: 2061
Location: In front of the Computer.
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| Posted: Mon Oct 13, 2008 4:10 pm Post subject: Re - SuperArt 08 - Possibly useful information |
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Message from Superart:
| Superart wrote: | Superart SINCERELY apologises to customers for any delays and any inconvenience that this has caused.
Superart is available 9 am - 5 pm est for any enquiries. Outside these hours, please email superart@bigpond.com and we will address them ASAP.
Once again, we apologise for any inconvenience any delays have caused. |
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gggraph
Joined: 25 Jan 2007
Posts: 2061
Location: In front of the Computer.
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| Posted: Tue Oct 14, 2008 8:14 am Post subject: Re - SuperArt 08 - Possibly useful information |
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| susieq wrote: | | I managed to get Gavin on mobile(who replied to my first email advising me Cairns orders would be ready in a fortnight) and now states he knows nothing about Cairns orders, Tim is handling it! |
| susieq wrote: | | Mobile number for Gavin 0413739516 |
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gggraph
Joined: 25 Jan 2007
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| Posted: Thu Oct 16, 2008 11:42 am Post subject: Re - SuperArt 08 - Possibly useful information |
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gggraph
Joined: 25 Jan 2007
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| Posted: Thu Nov 06, 2008 6:45 am Post subject: Re - SuperArt 08 - Possibly useful information |
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| SinoArt wrote: | tim's phone is 61 448700777, but he closed his mobile and i also could not contacted him at all for long time. this is the only number i have.
i hope it will be helpful for all and push tim to delivery the arts without any delay or refund to you! |
Another contact number. |
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gggraph
Joined: 25 Jan 2007
Posts: 2061
Location: In front of the Computer.
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| Posted: Thu Nov 27, 2008 11:00 am Post subject: Re - SuperArt 08 - Possibly useful information |
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A winding up order has been entered against Superart on 27/11/08
| Super Scammed wrote: |
Ive contacted the solicitors involved in this hearing in December. MacGillivrays (07) 32285270 and spoke to a Julie.
If you have taken any legal proceedings against Super Art, call them and ask to get a 'Notice of Appearance'....you will then be supporting/backing up their claim as further prrof he's screwed over more then one company/person....
If you havent taken any legal action against Super Art..
once the hearing has been held in December, there will be liquidators what you will need to contact directly to organize to get your funds.... |
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gggraph
Joined: 25 Jan 2007
Posts: 2061
Location: In front of the Computer.
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| Posted: Fri Dec 12, 2008 10:37 am Post subject: Re - SuperArt 08 - Possibly useful information |
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| Super Scammed wrote: | UPDATE TIME
Rang Worrells on 0732254355 and spoke to Stuart.
They are sending all inquiries to Melbourne (as this is where his business was situated) and to contact a lady called Quinn Xi 03 96135500
Look down the bottom for the Melbourne office details...
http://www.worrells.net.au/ContactUs.aspx
Spoke to Quinn Xi, you will need to call her and register as a creditor, they will then send you a 'proof of debt' form to fill in and send back with any supporting documents / proof of sale i.e receipts.
! |
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gggraph
Joined: 25 Jan 2007
Posts: 2061
Location: In front of the Computer.
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| Posted: Thu Mar 05, 2009 6:42 am Post subject: Re - SuperArt 08 - Possibly useful information |
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| SinoArt wrote: | As I know following people are the team of Superart 08:
-- His partner - Mr. Gavin Andreas (0061 413739516) gavin@codehouse.com.au
-- His farther - Mr. Doug Clark (0061 419810335) rosedalepark@bigpond.com
(Address:P.O Box 1010 Gawler South Australia 5118)
-- His account - Mr. Jeff Foden(0061414229753) jfoden@bigpond.net.au
-- His friend - Adam (redkenrocks@gmail.com) – he is responsible for all sales in the Mel event but he is cheated too and do not pay him. Now he left and lived in UK now.
Tim Clark’s emails:
tsdclark@hotmail.com tangobobbie@hotmail.com 0061448700777
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